Looking after all the logistical aspects of a customer's order from the completion of the sales order through to its delivery. Answering all internal enquires that arise during this process, working with other departments within Loaf and our delivery partners to ensure we deliver the best service possible. This is a non-customer facing role:

Some of what the job involves:

• Helping ensure that Loaf always provides the best delivery service possible.
• Ensuring that product knowledge is up to date to assist our delivery partner's drivers on the phone.
• Liaise with Loaf's delivery partner and warehouses on all outbound deliveries.
• Assisting with Loaf's customer order book alongside the purchasing team to keep the Customer Experience Team updated and informed in a timely manner of any product delays.
• Assisting the Customer Experience Team with any customer complaints within the delivery process.
• Booking and overseeing external couriers, ensuring efficiency, professionalism and remaining within budget.

What we would like you to bring to the table:

• Excellent listening and communication skills both written and verbal.
• Good at problem solving along with organisational skills.
• Initiate, execute and embrace new methods of work and projects within the delivery process.
• Be a team player - work well with other team members and be a fully participating team member.

It would be great if you had:

• Nav Dynamics knowledge and experience useful, although training will be given

Some of our benefits:

• We offer 25 days holiday, inclusive of Bank Holidays increasing by 1 day for every year of service (max 28)
• Staff discount 45%
• Friends and Family discount 15%, up to £5,000 retail value
• EAP programme through The Retail Trust
• Cycle to Work scheme
• Medicash - healthcare cash plan
• Death in Service - 4x annual salary
• Westfield discount card
• 15% off Bloom and Wild
• Half day Xmas shopping day plus a voucher
• Refer a Loafer

What's it like working at Loaf?

We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of all that we do, striving for better, more efficient ways to make that work.

At Loaf, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.

We'd love you to join us on our journey