We have ambitious plans to become the UK's iconic Premium Home brand with sales in excess of £250 million a year by 2028.

To make this vision a reality, we're immersed in an exciting transformation journey. Over the next 18 months, we will implement a cutting-edge cloud-based ERP, new POS, and OMS solutions. This effort is complemented by ongoing business process enhancements, shaping a more agile and efficient operation.

Position Overview:

This is where you come in. We're looking for someone to join the team on a fixed term basis as our Quality Assurance Tester.

You'll play a critical role in ensuring the successful implementation of our ERP upgrade and implementing our new POS and OMS.

You'll be responsible for coordinating and conducting preliminary user testing activities across the business, identifying issues, gathering and translating feedback and validating that our requirements have been met.

Key Responsibilities:

• Collaborate with cross-functional teams to understand department-specific ERP (NAV moving to Business Central, Operations Functions), OMS (Order Management System, CX) and POS (Point of Sale, Shacks) requirements and workflows.
• Work with ERP Product Manager to create test plans, and scenarios based on business processes for each department.
• Coordinate user testing sessions with subject matter experts (SMEs) from each department. Ensuring that participants follow test scripts and provide feedback effectively.
• Document and track defects and issues identified during testing, and work with the project team to prioritise and resolve them.
• Communicate testing progress, results, and issues to project stakeholders and management.
• Assist in the development of training materials and user documentation.
• Provide support to end-users during the initial stages of ERP, OMS and POS system adoption.

Key Qualities

• Analytical mindset with the ability to identify and analyse complex issues and discrepancies.
• Ability to effectively communicate with cross-functional teams, project stakeholders, and end-users.
• Ability to adapt at a fast pace and changing project requirements and priorities.
• Willingness to learn and quickly become proficient in new technologies and tools. (Atlassian)
• A customer-centric approach with a focus on delivering a user-friendly ERP, POS, OMS system.
• A proactive and positive attitude when facing challenges, with a commitment to finding solutions.
• Effective time management skills to meet testing deadlines and project milestones.

Who you'll be working with:

• You'll be working closely with the Tech team (Operational Tech, Data, E-Commerce), reporting into the ERP Product Manager
• Across all SMEs (Subject Matter Experts)
• Head of Departments, Senior Team
• 3rd Party Vendors (TNP, D3R, Wincanton, Adyen)

What you'll get from the role:

• Once in a generation opportunity to directly contribute to the company strategy and ways of working
• The role provides candidates with a strong foundation in software testing, practical experience, problem-solving skills, and opportunities for career growth
• It fosters a quality mindset and promotes continuous learning
• You'll build up your knowledge of key business critical systems and processes
• The opportunity to work laterally with peers across the entire organisation
• First-hand experience of being involved in software development, working with the various functions that enable key changes including senior leadership, project managers, business analysts and product managers

Some of our benefits:

• We offer 25 days holiday, inclusive of Bank Holidays increasing by 1 day for every year of service (max 28)
• Staff discount 45%
• Friends and Family discount 15%, up to £5,000 retail value
• EAP programme through The Retail Trust
• Cycle to Work scheme
• Medicash - healthcare cash plan
• Death in Service - 4x annual salary
• Westfield discount card
• 15% off Bloom and Wild
• Half day Xmas shopping day
• Refer a Loafer

What's it like working at Loaf?

We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of all that we do, striving for better, more efficient ways to make that work.

At Loaf, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.

We'd love you to join us on our journey.